Adithya Raj

Summary

Detail-oriented and adaptable IT professional with five years of experience in system support, infrastructure coordination and technical automation. I manage cloud services (AWS and Azure), containers (Docker) and network administration, and I am moving into a specialised Platform Engineering role. My foundation is Ubuntu environments, automation scripting, methodical problem-solving and a disciplined approach to security.

Work experience

1. Informatics and IT Coordinator

   Lancaster Medical Practice · Oct 2023 – present

   • Coordinate and monitor local IT infrastructure, keeping critical network systems up and meeting strict data protection and operational guidelines.
   • Administer directory services with Active Directory and manage cloud resources in Microsoft Azure, securing user authentication and access controls.
   • Troubleshoot complex network issues involving DNS, DHCP and secure VPN connections across local endpoints.
   • Maintain auditable technical documentation for internal systems to support quality assurance and compliance audits.

2. IT Support Engineer

   ExComs Illustrations · Jul 2022 – Jul 2023

   • Infrastructure deployments: configured, tested and integrated new hardware and software into the corporate network during rapid office expansions, checking network and storage suitability.
   • System testing and validation: ran large-scale hardware refreshes and software rollouts, with post-migration validation that kept users free of downtime.
   • Security compliance: managed endpoint security, antivirus configuration and OS patching across physical and virtual servers.

3. Network Support Consultant

   RMESI · Aug 2021 – Nov 2021

   • High-volume performance: supported infrastructure for higher education institutions, holding service availability and meeting strict SLAs for 50,000+ monthly users.
   • Root cause analysis: used enterprise logging and ticketing tools to find systemic trends and engineer permanent fixes for recurring outages.

Technical skills

Operating systems

Linux (Ubuntu, Debian), Windows 11 23H2

Containers and DevOps

Docker, Kubernetes, Git

Automation and scripting

Python (Flask), Bash/shell scripting basics

Cloud and directory services

Microsoft Azure, AWS, Active Directory

Networking

DNS, DHCP, VPN configuration

Methods and compliance

ISO standards awareness, documentation, ITIL framework

Certifications

• AWS Certified Solutions Architect – Associate